Questions & Answers

Yes, as long as your order hasn’t shipped yet. Contact us right away with your order number.

Yes, if the order is still processing. If it has shipped, you can exchange it through our 30-day return policy.

Yes, before your order is shipped. Please email us as soon as possible with the correct address.

Processing takes up to 5 days, and delivery usually takes 8–15 business days.

Yes, once your order is scanned by the carrier. Please allow 1–3 days for tracking to update.

Yes, we ship worldwide. Delivery times and pricing may vary by location.

Carriers sometimes route packages through regional hubs, which can make the tracking show a different city. This is completely normal — your order is still on its way to you.

Occasionally carriers mark a package as delivered a little early. In most cases, it arrives within 24–48 hours. We recommend checking with neighbors or your local post office. If it still hasn’t arrived, contact us and we’ll help you track it down.

Yes! As soon as the carrier scans your package, you’ll receive a tracking link. Updates may take 1–3 days to appear in the system, but you’ll always be able to follow along until it reaches you.

Yes, if it has not been shipped yet. Contact us as soon as possible.

Refunds are processed within 3–5 business days after approval. Your bank may take a little longer.

Yes, all orders are covered by our 30-day money-back guarantee.

Contact our support team with your order number, and we’ll provide return instructions.